Last Updated: October 31, 2025
Thank you for shopping with Intimate Toys.
We are committed to delivering your order quickly, securely, and discreetly. This Shipping Policy explains how we process and deliver your purchases across India.
Your privacy is our top priority.
All orders are packed in plain, unmarked packaging with no mention of product names, brand, or contents on the outside.
This ensures 100% confidentiality from dispatch to delivery.
We currently ship to all major cities and towns across India.
If your delivery location is in a remote or restricted area, our team will contact you to arrange an alternate delivery option.
Orders are usually processed within 24–48 hours (business days) after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
Once your order is shipped, you will receive an email/SMS with the tracking details.
Standard delivery time: 3 to 7 business days, depending on your location.
Remote or rural areas may take up to 10 business days.
Please note that unforeseen delays caused by courier services, weather, or government restrictions are beyond our control, but we always assist in resolving any issues promptly.
We offer Free Shipping on most prepaid orders across India.
For COD (Cash on Delivery) orders or remote locations, an additional shipping or handling fee may apply.
Any applicable charges will be displayed during checkout before payment.
Once shipped, you will receive a tracking ID and link via email or SMS.
You can use this link to track your order status anytime until delivery.
If you face any issue with tracking, please contact us at info@intimatetoys.in.
If your order has not arrived within the estimated time:
Please check your tracking information.
If still unresolved, contact us at info@intimatetoys.in with your order number.
We will coordinate with the courier service and provide an update or arrange a replacement/refund if required.
Please ensure that your shipping address, contact number, and pin code are entered correctly during checkout.
We are not responsible for delays or lost packages due to incorrect or incomplete address information provided by the customer.
COD is available for select locations only.
Please ensure availability at the delivery address during courier arrival.
Repeated refusal of COD orders may lead to account restrictions or denial of future COD services.
Currently, we do not offer international shipping.
We only deliver within India.
If you have any questions or concerns regarding shipping, please contact our support team at:
Intimate Toys
Ground Floor, PK Building, Near KT Fashion,
SM Street, Calicut – 673001
📧 info@intimatetoys.in